Privacy Policy — oktkbet

1 Data We Collect

oktkbet collects personal data from you in the course of providing our services. The categories of data we collect, and the circumstances under which they are collected, are set out below. We collect only the minimum data necessary to deliver a safe, compliant, and high-quality gambling experience to players in Bangladesh.

1.1 Registration Data

When you create an account on oktkbet, we collect the following information:

• Full legal name as it appears on your government-issued identification
• Date of birth (used to verify that you are 18 years of age or older)
• Email address (used as your primary account identifier and for communications)
• Mobile phone number (used for account verification and security alerts)
• Residential address, including city (Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, or other)
• Preferred currency (Bangladesh Taka, ৳ BDT)
• Username and encrypted password

1.2 Identity Verification Data

To comply with anti-money laundering obligations and to confirm that players meet the 18+ age requirement, we may request copies of the following documents at any point during your relationship with oktkbet:

• National ID card (NID) or passport
• Proof of address (utility bill, bank statement, or similar official document issued within the past 90 days)
• Proof of payment method ownership (screenshot or statement confirming bKash, Nagad, Rocket, or bank account ownership)
• Selfie photograph for liveness verification where required

1.3 Financial Transaction Data

When you make deposits or withdrawal requests, we record the following financial data:

• Deposit and withdrawal amounts in ৳ BDT
• Payment method used (bKash, Nagad, Rocket, Upay, Visa, Mastercard, bank transfer)
• Transaction reference numbers and timestamps
• Running account balance history
• Bonus credits, wagering progress, and bonus expiry records

1.4 Gameplay and Betting Data

We record details of your gambling activity on the Platform, including sports bets placed (event, market, selection, stake, odds, outcome), casino game sessions (game title, provider, session duration, stake per round, outcome), crash game participation (Captain Fisher, Crazy 777, Spribe Aviator), and any responsible gaming tool activations such as deposit limits or self-exclusion requests.

1.5 Technical and Device Data

When you access oktkbet, our servers automatically collect certain technical information, including IP address, browser type and version, operating system, device type (desktop, mobile, tablet), screen resolution, referring URL, pages visited, session duration, and approximate geographic location derived from IP address. This data is used for security monitoring, fraud detection, and platform optimisation.

1.6 Communications Data

If you contact our support team via email at support@oktkbet, we retain records of that correspondence including the content of messages, attachments, and timestamps. This data helps us resolve disputes and improve support quality.

2 How We Use Your Data

oktkbet processes your personal data on one or more of the following lawful bases: performance of a contract (providing the gambling services you have requested), compliance with a legal obligation (anti-money laundering, age verification), legitimate interests (fraud prevention, platform security), and consent (marketing communications where you have opted in).

Purpose	Data Used	Legal Basis
Account registration and management	Registration data, device data	Contract performance
Age and identity verification (18+ check)	Registration data, ID documents	Legal obligation
Processing deposits and withdrawals	Financial transaction data	Contract performance
Anti-money laundering screening	Financial data, ID documents	Legal obligation
Fraud detection and security monitoring	Technical data, transaction data	Legitimate interests
Responsible gaming monitoring	Gameplay data, account activity	Legal obligation / Legitimate interests
Customer support and dispute resolution	Communications data, account data	Contract performance
Promotional and bonus offers (opted-in only)	Registration data, gameplay data	Consent
Platform analytics and improvement	Technical data, aggregated gameplay data	Legitimate interests

2.1 Marketing Communications

oktkbet will only send you promotional emails, SMS messages, or push notifications about bonuses, tournaments, and seasonal offers (such as BPL, Eid, or Pohela Boishakh promotions) if you have given explicit consent during registration or subsequently via your account preferences. You may withdraw marketing consent at any time by updating your account settings or by emailing support@oktkbet. Withdrawal of marketing consent does not affect the lawfulness of processing prior to withdrawal and does not affect service-related communications necessary for account management.

2.2 Automated Decision-Making

oktkbet uses automated processes to screen for suspicious activity, detect potentially problematic gambling patterns, and flag accounts for manual review. Where an automated process results in a significant decision affecting your account (such as a temporary restriction or withdrawal hold), you have the right to request human review of that decision by contacting support@oktkbet.

3 Data Sharing & Disclosure

oktkbet does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We share your data only in the limited circumstances described below, and only to the extent necessary for each specific purpose.

3.1 Service Providers

We engage trusted third-party service providers who process data on our behalf under strict data processing agreements. These include:

• Payment processors: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, Visa, and Mastercard receive the transaction data necessary to execute your deposit and withdrawal requests.
• Game providers: Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Ezugi, and Spribe receive a session token to initialise game sessions. These providers do not receive your full registration details.
• Identity verification providers: Where we use a third-party KYC service to verify your NID or passport, that provider will process the identity documents you submit. Data is processed solely for verification and is not retained by the provider beyond the verification period.
• Cloud hosting and infrastructure: Our servers and databases are hosted on secure cloud infrastructure. Hosting providers have access to encrypted server data only in the course of maintaining infrastructure.

3.2 Legal and Regulatory Disclosure

oktkbet may disclose your personal data where required by law, court order, or regulatory authority. Specifically, we may share data with law enforcement agencies, financial intelligence units, or other competent authorities where we are legally compelled to do so, where disclosure is necessary to prevent fraud or money laundering, or where disclosure is required to protect the rights, property, or safety of oktkbet, its employees, or other players.

3.3 Business Transfers

In the event of a merger, acquisition, or sale of all or part of the oktkbet business, your personal data may be transferred as part of that transaction. In such circumstances, we will notify affected users by email prior to any transfer and will ensure that any successor entity agrees to process your data in accordance with this Privacy Policy.

3.4 No Cross-Border Transfers Without Safeguards

oktkbet takes reasonable steps to ensure that any international transfer of personal data is conducted under appropriate contractual safeguards. Where data is processed by a third-party provider located outside Bangladesh, we require that provider to maintain data protection standards consistent with this Policy.

4 Cookies & Tracking

oktkbet uses cookies and similar tracking technologies to operate the Platform, remember your session, detect fraud, and analyse usage patterns. Cookies are small text files stored on your device by your browser when you visit the site.

4.1 Types of Cookies We Use

Cookie Type	Purpose	Duration
Strictly Necessary	Session management, authentication, fraud prevention, load balancing. Cannot be disabled without breaking core functionality.	Session / up to 24 hours
Functional	Remembers your language preference (English), currency display (৳ BDT), and last-visited game category.	Up to 30 days
Analytics	Aggregated, anonymised data about page views, navigation paths, and session duration. Used to improve the Platform. No personally identifiable information is included.	Up to 12 months
Security	Detects suspicious login attempts, bot traffic, and unusual betting patterns. Helps protect your account.	Session / up to 7 days

4.2 Managing Cookies

You can control non-essential cookies through your browser settings. Most modern browsers allow you to block, delete, or restrict cookies via the browser's privacy settings menu. Please note that disabling strictly necessary cookies will impair or prevent your ability to log in, place bets, or use other core features of the Platform. Clearing cookies will log you out of your current session.

4.3 No Third-Party Advertising Cookies

oktkbet does not use third-party advertising networks or retargeting pixels. We do not allow external advertisers to place cookies on your device through the Platform. The only cookies present on oktkbet are those set by us or our authorised service providers acting on our instructions, as described in the table above.

5 Data Security

oktkbet implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or alteration. While no online system can guarantee absolute security, we maintain the following safeguards as a baseline:

• 256-bit TLS/SSL encryption on all data transmitted between your browser and our servers. The padlock icon in your browser address bar confirms an encrypted connection.
• Encrypted storage of all passwords using one-way hashing. oktkbet staff cannot view your password in plain text.
• Encrypted storage of identity documents and financial records at rest using industry-standard encryption protocols.
• Access controls that restrict internal staff access to personal data on a strict need-to-know basis. All data access by oktkbet staff is logged and audited.
• Intrusion detection systems that monitor for unusual access patterns and automatically trigger security alerts.
• Regular security reviews of our infrastructure, codebase, and data handling procedures.
• Two-factor authentication available for player accounts to provide an additional layer of login security.

5.1 Your Responsibility

While we take all reasonable steps to protect your data on our side, you are also responsible for maintaining the security of your own account. You should use a strong, unique password for your oktkbet account, never share your login credentials with anyone, always log out after using the Platform on a shared or public device, and contact support@oktkbet immediately if you notice any suspicious activity on your account.

6 Data Retention

oktkbet retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The following retention periods apply as a general guide:

Data Category	Retention Period	Reason
Account registration data	Duration of account + 5 years after closure	Legal obligation, dispute resolution
Identity verification documents	Duration of account + 5 years after closure	Anti-money laundering regulations
Financial transaction records	7 years from transaction date	Financial record-keeping requirements
Betting and gameplay history	Duration of account + 3 years after closure	Dispute resolution, responsible gaming review
Support communications	3 years from last communication	Dispute resolution, quality assurance
Technical and device logs	12 months from collection	Fraud detection, security monitoring
Marketing consent records	Duration of consent + 3 years	Demonstrating lawful processing

Once the applicable retention period expires, personal data is securely deleted or irreversibly anonymised. Anonymised, aggregated data (from which no individual can be identified) may be retained indefinitely for statistical analysis and platform improvement purposes.

6.1 Account Closure and Data Deletion

When you close your oktkbet account, we do not immediately delete all of your personal data. We retain the minimum data necessary for the periods specified in the table above to comply with legal obligations and to resolve any post-closure disputes. You may request confirmation of what data we hold about you after account closure by contacting support@oktkbet.

7 Your Privacy Rights

As a user of oktkbet, you hold the following rights in relation to your personal data. To exercise any of these rights, please contact us at support@oktkbet with the subject line "Privacy Rights Request". We will acknowledge your request within 3 business days and aim to fulfil it within 30 days of receipt.

7.1 Right of Access

You have the right to request a copy of all personal data that oktkbet holds about you. We will provide this in a structured, commonly used format. Identity verification will be required before we release any data to ensure we are responding to the correct individual.

7.2 Right to Rectification

If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or update it. For certain data fields (such as your registered email address or phone number), you may update these directly via your account settings without needing to contact support.

7.3 Right to Erasure

You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent and no other legal basis applies, or where the data has been unlawfully processed. Please note that we may be unable to fulfil erasure requests in full where we are required to retain certain data under anti-money laundering or financial record-keeping obligations. In such cases, we will explain clearly what data must be retained and why.

7.4 Right to Restrict Processing

In certain circumstances — for example, while a rectification request is being assessed — you may request that we restrict processing of your data. This means we will continue to store the data but will not use it for any active processing until the matter is resolved.

7.5 Right to Data Portability

Where processing is based on your consent or on contract performance and is carried out by automated means, you have the right to receive your personal data in a structured, machine-readable format (such as JSON or CSV) so that you may transfer it to another service if you wish.

7.6 Right to Object

You have the right to object to processing of your personal data where that processing is based on our legitimate interests, including profiling for responsible gaming risk assessment. We will assess your objection and cease the relevant processing unless we can demonstrate compelling legitimate grounds that override your interests.

7.7 Right to Withdraw Consent

Where processing is based solely on your consent (for example, receiving promotional emails about BPL betting offers or Eid bonus campaigns), you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out prior to withdrawal.

8 Policy Updates & Contact

8.1 Amendments to This Policy

oktkbet reviews this Privacy Policy periodically and may update it to reflect changes in our data practices, applicable laws, or the services we offer. The most current version of this Policy is always available on this page. The "Last updated" date at the top of the page indicates when the Policy was most recently revised. Where a change materially affects how we process your personal data, we will notify you by email at the address registered on your account at least 14 days before the change takes effect.

8.2 Children and Minors

oktkbet's services are not directed at or intended for persons under the age of 18. We do not knowingly collect personal data from minors. If we discover that personal data has been submitted by a person under the age of 18, we will delete that data immediately and close the associated account. If you believe a minor may have registered on the Platform, please notify us immediately at support@oktkbet.

8.3 Links to Third-Party Content

The oktkbet Platform integrates games from third-party providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Ezugi, and Spribe. When you play a game hosted by a third-party provider, that provider's own privacy practices apply to data processed within their game environment. oktkbet is not responsible for the privacy practices of third-party game providers.

8.4 Contact Us About Privacy

If you have any questions, concerns, or requests relating to this Privacy Policy or the way oktkbet handles your personal data, please contact us in writing at:

We are committed to resolving all privacy concerns promptly and transparently. If you are not satisfied with our response to a privacy complaint, you retain the right to escalate the matter to the relevant data protection authority or to seek resolution through the applicable legal channels in Bangladesh.